Damaged or Lost Goods
File a Claim
Something arrived damaged or didn't arrive at all? Let us know — we'll make it right.
Submit details
Tell us your name, delivery address, the store you ordered from, and what happened.
We review fast
A claims specialist reviews every submission within 1-2 business days.
Insured fleet
$1M cargo insurance backs every route. Valid claims are resolved promptly.
Urgent? Call dispatch at 1-800-691-6446.